TCA

FAQ

Please select a Question below

How can I purchase tickets?

You can purchase tickets in person at our Box Office, at any Ticketmaster location or online at www.ticketmaster.ca. For Dancap shows, you can also contact Dancap Productions directly, www.dancaptickets.com. Please visit our Box Office page for details regarding our Box Office location and hours of service.

Is your building wheelchair accessible?

Our building and all three of our theatres are wheelchair accessible. We have numerous rampsthroughout the main lobby and have a passenger elevator to the upper level for anyone that needs it. We also have wheelchair accessible washrooms in various places in the lobby. Please review Accessibility for more information on purchasing accessible seating.

If I come to the theatre, can I enter to see where my seats are?

The Toronto Centre for the Arts is not open to the public outside of show times but our Box Office staff can advise you on seating questions or concerns.

How many seats are in your theatres?

Our Main Stage Theatre has 1727 seats. The George Weston Recital Hall is a 1036 seat house and the Studio Theatre has a maximum of 200 seats (depending upon the configuration).

I use a walker; can I keep it with me while I watch the show?

We are not able to keep walkers near seats due to Fire Code regulations but our ushers will be happy to store them nearby for you should you need to access them. Be sure to visit our Accessibility page regarding seating that will be easy for you to access by avoiding any stairs.

Can I exchange my tickets or get a refund if I can’t make it?

Unfortunately, your tickets are non-exchangeable and non-refundable.

What do I do if I lose my tickets?

Patrons who have lost tickets must contact their point of purchase. In most cases, tickets can be reprinted upon verification of identity of the purchaser.

Can someone else pick up my tickets at the Box Office?

If tickets are being picked up at the Box Office, it must be by the individual who made the initialpurchase. You will be required to show the credit card the purchase was made with, a piece of photo identification and sign for the tickets. If someone else needs to pick up the tickets, please make these arrangements when you are purchasing the tickets.

Is my child permitted in the theatre?

ALL patrons, including children require a ticket unless otherwise specified. Due to both Fire Code regulations and other insurance clauses, children must have their own ticket even if you plan to have them sit on your lap. Specific events may have guidelines or restrictions regarding age limits or suggested ages for shows. If you are wondering about a specific performance or concert, please call our Stage Door Attendant for further information at 416-733-9388.

Please note that if you are bringing a stroller or car seat, it will not be able to remain inside the auditorium. Our ushers will ensure that it is safely stored until you need it again.

Where is the Toronto Centre for the Arts located?

We are located at 5040 Yonge Street. The building is on the west side of Yonge Street, north of Sheppard Avenue. Please visit our Visit Us page for a map and further details.

Can I get to the Toronto Centre for the Arts by public transit?

We are located just south of the North York Centre subway stop on the TTC’s Yonge subway line. Please visit our Visit Us page for a map and further details.

What restaurants are within walking distance to the theatre?

We are fortunate to have a diverse selection of casual and elegant dining within walking distance to our venue. Please view our Restaurants page for a small selection of local establishments.

What is the closest hotel to the theatre?

While there are many wonderful hotels in Toronto and we are easily accessible from all of them, the closest to us is the Novotel Toronto North York. This hotel is within a five-minute walk from the Toronto Centre for the Arts. Please visit our Hotels page for further details.

Where can I park?

There are numerous surface and underground parking lots in the general vicinity of the Toronto Centre for the Arts as well as street parking on Beecroft Road. For further details and a parking map, please visit our Parking page by clicking here.

When will I be able to enter the lobby space?

Generally, our lobby spaces open 45 minutes prior to the start of the performance. We do not have washroom facilities available prior to the lobby spaces opening.

Is there a dress code?

There is not a formal dress code for most of our ticketed events. For the most part, “Business Casual” attire would be appropriate. Matinee performances tend to be a little more casual than a Saturday evening performance might. Should you be attending a private function at our venue, the invitation should outline the dress code.

Am I permitted to bring food or drink into the Centre with me?

We do not permit outside food or drink to be brought into the facility. We have concessions available for purchase in the lobby areas. We request that only bottled water is taken inside each of the auditoriums.

Can I purchase food at the theatre?

Our bar and concession locations have alcoholic and non-alcoholic beverages available as well as light snacks and treats.

What happens if I am late for the start of the performance?

With few exceptions, all of our performances commence at the time listed on your ticket. Those who arrive late, regardless of the reason, will be asked to wait in the lobby for an appropriate break in the performance. There are monitors in the lobby spaces for you to watch the performance while waiting for this late call.

Can I take photos inside the theatres?

While you are welcome to take photos in our lobby areas, photo and video is strictly prohibited inside the auditoriums. Should you take photos, video or audio footage of a stage or performance in progress, you will be asked by Security to delete the footage or images immediately. Exceptions may occur for certain rentals such as graduation ceremonies or dance

recitals.

Am I allowed to eat inside the theatre?

We have bars and concession locations open in our lobby spaces and while you may feel free to enjoy our snacks and beverages in those spaces, only bottled water is permitted inside the auditoriums. There is no outside food or drink permitted into the lobby spaces.

Can I use American Dollars inside the theatre?

We do accept U.S. currency at our concession locations and will deal with an exchange rate if necessary. Your change will always be in Canadian currency. Please note, the Box Office does not accept U.S. currency.

Do you accept credit cards?

Our Box Office accepts Visa, MasterCard, Sears Card, Enroute and American Express cards for ticket purchases and we accept all of these cards, with the exception of Sears Card in the Dancap Prix Fixe dinner service as well as in the store. At our regular bars and concessions, we only accept cash.

What happens if I feel ill while at the theatre?

Should you be feeling ill, no matter how minor or severe, please let one of our staff members know and they will handle the situation accordingly. We have a Comfort Room that you may be able to lie down in should you need to and always have staff members on duty who have been trained in First Aid/CPR.

How long is the show?

Because we have so many different shows and presentations here at the Toronto Centre for the Arts, this timing varies depending on the performance that you are coming to. If you need to know a specific end-time, please call our Stage Door Attendant at 416-733-9388 and they will do their best to find out for you.

What if I lose something at the theatre?

If you are still in the building, please approach one of our staff members for further instruction. If you have left the building, please contact our Stage Door Attendant by calling 416-733-9388. Lost and Found items are logged by date and location.

Can i buy tickets from a 3rd party retailer?

This is strongly discouraged. All tickets should be purchased one of three ways.
1. In person at the TCA Box Office
2. By calling Ticketmaster at 1-855-985-2787
3. Online at ticketmaster.ca

This is to ensure the integrity of your ticket. The Toronto Centre for the Arts can not be held
responsible for issues surrounding 3rd party purchases.

Primary links

FAQ

menu